Shipping & Returns

If you are based in the United States, please either complete the online checkout process for a custom shipping quote (no payment applies) or request a custom quote here. All tabletop items and event linens are sold at par dollars with no brokerage / duties.

The Shipping Charge presented is based on delivery to a commercial location with a truck dock or forklift to unload. The following extra charges may apply to your order if your delivery location does not fit this description.

Small Package Extra Charges

  • Residential deliveries cost an additional $8.00 + redelivery for more than 3 attempts

Skid Shipping   

  • residential deliveries are an additional $40.00 minimum,
  • tailgate deliveries are an additional $40.00 minimum,
  • inside deliveries may be available but a minimum of $125.00 will be charged, please call for custom quote,
  • deliveries which need an appointment or call ahead before delivery cost an additional - $40.00


Shipping Policy

1.  All internet orders received will be shipped within 1-2 business days if the item is in stock. If the item selected or quantity is not in stock, an email will be sent to the purchaser with additional details about availability. Should the purchaser wish to cancel the order, we will arrange at no charge.

2.  For Urgent Orders, please call or email us to find out if we can meet your required timeline.

3.  Anticipated shipping costs will be displayed during checkout.  We reserve the right to increase or decrease your shipping cost as required.  Should an increase be required we will contact you prior to processing your order.  Our website shipping costs are calculated using a static freight calculator that has been set up using rates from our small package and common carrier partners.  While great care has been taken when setting up these rates some errors may occur.  If you feel your freight rate seems questionable or unreasonably high or low please email us for a freight quote.

4.  We reserve the right to charge you for any additional charges you request from the shipping carrier.  Extra charges include but are not limited to tailgate delivery, private residence delivery, delivery appointment and inside delivery.  If required these additional charges will generally be provided to you prior to processing your order.  If you select the correct shipping option for your delivery location, some of these extra charges will be included in the provided shipping rate.

5.  We reserve the right to choose any carrier we decide for the delivery of your order.

6.  While we have negotiated rates with all of our carriers to provide you with the best rate possible, you may have your own negotiated rates with a specific carrier.  Should this be the case we can ship with your carrier of choice.  You are responsible for making all pick up arrangements with your carrier and shipments with your carrier will be sent freight collect.  If you have an account number, quote number, or other relevant information for this carrier please provide it prior to making pick up arrangements.

7.  We are not able to ship to Post Office boxes.  If you are in a rural area and the delivery location does not have a postal code and or street address, please contact us with details for the delivery.

8.  All shipments will leave from the warehouse location of our choice.  Generally the shipment will leave the location that is closest to you however availability of products varies which means the order may ship from a different warehouse.


Returns Policy

You may return your purchase for any reason within 30 days of receipt for an exchange or a refund of the purchase price excluding our shipping and handling costs. Your purchase must be unused, undamaged, and in its original packaging. All returns are subject to a 20% restocking fee which will be deducted from your refund. Contact our sales department prior to shipping any returns to receive your RMA number. Returns will not be processed without an RMA. Please note that you are responsible for any damage incurred during shipping to our warehouse. Please keep in mind that once an order has shipped, it cannot be cancelled. If you refuse an order, it will then fall under our standard return policy, where roundtrip shipping costs and restock will be deducted from your refund.


Approximate delivery transit times to major cities by area of the country;

Our shipping partners (Couriers and LTL Trucking companies) all have very good on-time deliveries for across Canada and the US and regularly achieve 95% to 98% on-time deliveries. That said, it is important to note that there are still 2% to 5% of all deliveries that are delivered late. Please allow enough time to ensure your shipment arrives in time for your wedding, special function or event. 


Products Shipping from our Toronto (Mississauga), Ontario warehouse

·         Victoria, BC—6-7 Business Days

·         Vancouver, BC—5-6 Business Days

·         Edmonton, AB—5-6 Business Days

·         Calgary, AB—5-6 Business Days

·         Saskatoon, SK—5-6 Business Days

·         Regina, SK—5-6 Business Days

·         Winnipeg, MB—4-5 Business Days

·         Sudbury, Hamilton, London, Windsor, the Greater Toronto Area, Peterborough, Belleville, and Kingston, ON – 1-2 Business Days

·         Ottawa, ON—1-2 Business Days

·         Montreal, QC—1-2 Business Days

·         Quebec City, QC—2-3 Business Days

·         Saint John, NB—2-4 Business Days

·         Moncton, NB—2-4 Business Days

·         Charlottetown, PEI—2-4 Business Days

·         Halifax, NS—2-4 Business Days

·         Sydney, NS—3-5 Business Days

·         St. John’s, NF—6-7 Business Days

·         Corner Brook, NF—6-7 Business Days

Please allow a minimum of an additional 1-2 days for rural points as major carriers often interline shipments to smaller carriers that service specific rural areas.


Products Shipping from Delta (Vancouver), British Columbia

·         Victoria, BC—1-2 Business Days

·         Duncan, BC—1-3 Business Days

·         Nanaimo, BC—1-2 Business Days

·         Courtenay, BC—1-3 Business Days

·         Comox, BC—1-3 Business Days

·         Campbell River, BC—1-3 Business Days

·         North Vancouver, Vancouver, Burnaby, Surrey, Delta, New Westminster, Richmond, Langley, Whistler and Coquitlam, BC—1-2 Business Days

·         Kelowna, BC—1-2 Business Days

·         Kamloops, BC—1-2 Business Days

·         Penticton, BC—1-2 Business Days

·         Calgary, AB—2-3 Business Days

·         Medicine Hat, AB—3-4 Business Days

·         Lethbridge, AB—3-4 Business Days

·         Red Deer, AB—3-4 Business Days

·         Edmonton, AB—2-3 Business Days


Please allow a minimum of an additional 1-2 days for rural points as major carriers often interline shipments to smaller carriers that service specific rural areas.