Customer service is something we pride ourselves on at National Event Supply. It is at the core of our success and we always strive to go the extra mile to help our customers. Today, we went 532 miles to help a customer who desperately needed dishes for an event this weekend. We don't typically do deliveries to Ottawa but a series of events led us on a 9 hour trip to the National Capital Region to make sure the our customer had the dishes they needed.
We received the initial order Thursday morning for the 2100lbs of Ovali Dinnerware and our shipper had it picked, packed and wrapped before 11:00am. He called one of our LTL shipping partners and confirmed that we had an order to go out, and that we needed it picked up today. Our shipping partner called just before 5:00pm and said that they were going to be a little late getting to our location, but that a truck would pick up the skid "shortly". "Shortly" came and went and then our shipping partner went quiet. Unable to contact the customer service desk to find out when they were going to arrive, we decided that they weren't coming that evening. This was a problem as we had a customer who needed these dishes and we had said that they would be arriving the next day.
Dennis, one of the owners of the company, quickly decided we needed a trailer so that we could deliver these dishes. He got into his SUV and headed on up to U-Haul to pick up a trailer. Fate was on our side. U-Haul was supposed to close at 7:00, but luckily there was still someone there who was willing to rent Dennis a trailer. Because of Pauline at the U-Haul on Rexdale in Toronto, Dennis and Jonathan were able to get a trailer. The quickly loaded the dishes into the back of the U-Haul and headed for home.
At 4am on Friday morning, Jonathan and Dennis headed out for Ottawa to get our customer their dishes. They arrived at a little after 8:30am at our customers busy warehouse/showroom. By 3pm, the boys were back in Mississauga, the trailer was back at U-Haul being rented out to someone else, and 2100lbs of Ovali Dinnerware was at it's new home in the National Capital Region.
What can we say? We aim to please.
